All consumer goods weighing less than 150lbs (70Kg) that can be legally imported into Zambia.

Yes, we do not place limit on how much you can order. For example if you find a novel or a music CD online at $1.00. That order can be placed. It would be subject to a shipping and handling fee. In addition small item requests may be shipped as a group weekly or biweekly based on the number of small items request being processed by Dot Com Zambia.

Our policy at this moment in time is to source items that can be transported by air freight. Any larger item requests can evaluated on a case by case basis by contacting the Managing Director.

With Dot Com Zambia, the price you find for the goods is the price you pay. The final price you pay will consist of the following:

• The Product
• Express shipping to Zambia (via UPS at a special rate)
• Dot Com Zambia Handling fees
• ZRA import tax (if applicable)
• Mercury Courier Clearance Fee (if applicable)
• Wire Transfer fees (for payments made in Zambia at payment locations)

Yes, all items that are paid in full are shipped directly to the customer. However, small item orders that are shipped together in bulk are picked up by the client from the third party location.

Yes, you can purchase goods yourself and have them delivered to our offices for us to transport to Zambia on your behalf. In addition, if you have friends or family in the U.S. who wish to send an item to you, for a minor fee, they may ship the items to Zambia using our low cost shipping rates.

Items may be subject to import taxes, based on the item, size and declared value of the item you ordered. If an item is subject to import taxes, Mercury Couriers Zambia will handle the clearing of the items (unless we are notified otherwise by the client)

All goods are sent via UPS express couriers. The average delivery time is 3 to 4 business days. You may use the following grid as a guide:

Please note that if the items ordered are not available for pick up at a local supplier or store, there is an additional delivery time of 2 to 5 days during which the supplier ships your items to the Dot Com Zambia office in Derby, CT, USA. Many of these suppliers to do offer expedited shipping at an additional charge.

Shipping by UPS Couriers is safe, reliable, quick and efficient. We have been partnering with UPS for over three years to ship items to Zambia. As a result of that relationship, our clients benefit from the extremely competitive shipping rates that UPS offer Dot Com Zambia. Furthermore, in that three year period that we have exported items using UPS, they have yet to lose any of our client’s items, have an item stolen or arrive in Zambia damaged. In addition, every item transported by UPS is insured up to the declared value of the shipment to cover any damages or losses.

There are several payment options available. These are:

• PayPal (Through which you can pay directly using a major credit card)
• Bank Transfer
• Direct Payment at third party payment location (for payments in local currency)
• Pay for Item Directly & have it shipped to Dot Com Zambia for Processing

No at this moment in time, we do not offer credit facilities or payment plans.

We do offer a layaway plan, where an item can be ordered and held by Dot Com Zambia until it is paid in full.

UPS insures all the items that they transport up to the declared value. If your order is damaged or is not delivered, Please notify DotCom Zambia within 24 hours and return the defective item, if applicable, to Mercury Couriers to start the claim process. Due to our commitment to providing an excellent customer experience, where possible we will send a replacement item to the client in 3 to 5 business days after the claim process is started unless the item can be repaired to the satisfaction of the client.

Our policy is to try and honor all reasonable refund requests. Refund requests are evaluated on a case by case basis due to each item transported being different, not to mention each supplier/stores having their own refund policies. Most refunds can be accommodated if the item is new, came from a U.S. Store and has not been shipped to Zambia. If the item has arrived in Zambia and a refund request is approved, the shipping and handling fees are not refundable. Furthermore you the client, will have to pay for the shipping costs back to the United States (using a mailing method that provides proof of delivery). As a guide, it is unlikely that a refund can be processed on the following items:

• Used or refurbished goods
• Small item requests
• Open electronics and software
• Clothing that has been worn or the tags have been removed.
• Items purchased from anon traditional store (traders, classified web sites, eBay, individual)
• Items already in Zambia that cost more to ship back to the U.S than the item purchase price.